Fragrance that defines you...
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CUSTOMER CARE
Clear information about privacy, orders, returns, refunds and delivery.
01
We collect only the information required to process your order, provide delivery support and respond to your enquiries. This may include your name, contact details, delivery address and order history.
We do not sell your personal information. Order information is accessible only to authorised team members and delivery or payment partners when required to fulfil your purchase.
02
Orders are accepted subject to product availability and successful confirmation. Product colours and packaging may vary slightly from photographs. Prices and offers may change without prior notice, but the price confirmed when an order is placed will be honoured.
Please verify your contact and address information before submitting an order. hem n deu may contact you by phone or email to confirm delivery details.
03
Perfumes and cosmetic products are personal-use items and no returns or refunds are offered once delivered.
Damaged or incorrect-product claims are considered only when the customer provides acomplete, continuous, uncut/unedited unboxing video that clearly shows the sealed package from all angles before opening ang records the entire unboxing process.
04
Orders are generally prepared within 1–2 business days. Delivery typically takes 3–7 business days after dispatch, depending on the destination and courier coverage. Remote locations or festival periods may require additional time.
Delivery estimates are not guarantees. We will share available tracking information and help with delays reported to our store.